The Scanner is not working. | - The connection of the scanner is not properly plugged in, or the connection is loose.
- Scanner driver is not properly installed or has not been installed at all.
- The scanner is not ready or the power is OFF.
| - Check to make sure the connection of your scanner is properly plugged in or tight.
- Make sure that the scanner installation driver has been installed in your computer.
- Make sure that the scanner is ready. And make sure the power is ON.
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The scanning quality is poor. | - The cover of the scanner is not properly closed.
- The glass scanning platform is dirty / dusty
| - Close the scanner cover properly.
- Clean the glass with a soft cloth.
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The scanned color is not what you expected. | - The color scan template is not properly adjusted.
| - Adjust the color settings of the scanner.
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The scanner is not found by the software. | - The scanner is not properly installed.
- The cable of the scanner is not properly plugged into the parallel or USB port of the computer.
| - Make sure to install the scanner properly.
- Make sure the scanner cable is properly plugged into the parallel or USB port of the computer.
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Image is too light or too dark as compared to the original copy. | - The image and the color adjustment may not been set properly.
| - Scan the image again using all default settings and adjust the image and the color of the scanner.
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Some parts of the scanned image are missing. | - The paper has not been placed in the scanner correctly.
| - Make sure to put the paper in the scanner correctly and adjust the image properly.
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There is no sound coming from the speaker. | - The volume knob of the speaker is off.
- The volume / sound in the computer are low/ mute.
- Connection of the speaker is not properly plugged in.
| - Make sure it is turned on.
- Turn on the volume using the volume settings by clicking the sound icon at the bottom right of the screen.
- Make sure the connection is properly plugged into the CPU.
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