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The keyboard does not respond or nothing happens when the keyboard is used.
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- The keyboard is not properly plugged in the PS/2 port at the back of the CPU.
- No light signal appears on the keyboard when the “Numlock” and “Caps Lock” keys are used.
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- Make sure the keyboard cable is properly connected to the CPU PS/2 port.
- Check if the keyboard cable is snugly connected to the CPU.
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The keyboard is not working or creates double / triple characters.
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- Some of the keys are damaged or need cleaning.
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- Report unit to the Center using the online request form.
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The mouse pointer does not move even if the mouse is moved.
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- The mouse connection is not properly plugged in.
- Some pins in the connection are broken or bent.
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- Make sure the mouse cable is properly connected to the CPU.
- Remove the plug and inspect for connector pins that may be broken or bent.
- Report malfunctioning unit to the Center using the online request form.
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The mouse stops operating.
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- Tighten the connection cable at the back of the CPU.
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The mouse pointer is misbehaving or does not follow the direction which corresponds to the direction of the mouse.
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- The mouse or trackball is dirty.
- The internal mechanism of the mouse is damaged.
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- Clean the mouse or trackball using cotton buds.
- Report malfunctioning unit to the Center using the online request form.
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